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How Our Website is Organized: A directory of all the Companies we carry is HERE. A directory of stamps by Artist and Style are HERE. A directory of all our Paper Crafting Accessories is HERE. A directory of all our Inks is HERE. A directory of all our Cardstocks and Papers is HERE. Wish List Services HERE. Gift Certificates HERE. We carry several different stamp companies (like All Night Media and Inkadinkado). Each company has it's own set of pages with links to related pages. For example, All Night Media pages start at: http://www.rubberd.com/anm.htm After Ordering, we will return an invoice/confirmation promptly (usually in less than 48 hours). See "How to Order" section, below, for more details. To start browsing, click on any company or product on our PRODUCT LIST or use our SEARCH ENGINE for specific needs. We do NOT have a Storefront. The following are our Easy-Order options: 1. 2. 3. 4. 5. Specific info on faxing orders is at: http://www.rubberd.com/faxing.htm ORDER PROBLEMS: If the shopping cart doesn't work on your system, check your browser settings. It's very important for java script and cookies to be enabled for our shopping cart to work. It is also important to clear your browser of OLD or CORRUPT Cookies that can affect shopping cart operation. Here are instructions for removing old cookies from your system:
If you continue to have problems with our shopping cart, use our SIMPLE order form (more info below). Just type in the items you want and we'll total your order for you and send an invoice via E-MAIL. TELEPHONE ORDERING: We apologize if this is an inconvenience for any of our customers. But being small, it takes ALL of our resources to answer the huge volume of emails and ship hundreds of orders QUICKLY every week. Internet orders receive top priority and we WILL make every effort to respond to your inquiries within less than 48 business hours, M-F. If you don't hear from us within that time, your message may not have gone through so please try again. We accept payment by Mastercard or Visa We require pre-payment on all orders. Credit cards are NOT billed until within 24 hours of order shipment unless otherwise noted on your return Invoice.  We have a secured server for all credit card transactions. Our Secured Server provides the highest level of privacy and protection possible on the Internet. We also offer to keep your credit card information ON FILE off line so you don't have to resubmit every time you order. We take privacy and protection VERY seriously here at Nona Designs. Please read our PRIVACY POLICY for details. **Overseas Orders** We do not ship outside the U.S. or it's territories. So sorry! Instock items are usually shipped within 1-3 business days of receiving payments. Out of stock items that have to be special ordered can take anywere from 5-15 business days to ship. We use USPS Priority Mail with Tracking. You will receive an email from USPS with tracking information when we ship. Your final Invoice/Confirmation will list item availability and estimated ship dates for your products. If we are unable to ship within 2 business days of your estimated ship date, an email will be sent advising you. Please PRINT and KEEP a copy of your final invoice/confirmation for all order details. If you can't find information about your order, just E-MAIL us and we'll send you a copy. View our Shipping & Handling charges and policies HERE. We run many sales and specials. Some are private (only advertised via our Email Update List). Some are listed on our sale, clearance or product pages. Your SALE price may not ALWAYS be reflected on your Shopping Cart total. We will compute the CORRECT price for you on your FINAL Invoice/Confirmation (within 48 hrs). If we miss a special price or sale, just make a note and we'll correct the pricing. (Gentle reminders at the time you place your order are ALWAYS welcome) If something goes on sale within 2 weeks of your purchase, drop us an E-MAIL and we'll issue a credit for the price difference on your next order. We want you to be happy with your products! If you are dissatisfied, just let us know the details and we'll make arrangements to replace defective products or correct any mistakes with your order. Here are our policies: If you decide after placing an order that you want to cancel part or all of the order, please contact us asap. If we cannot cancel in time, you can return your items within 10 business days for merchandise credit. For quickest resolution of any order problem (receiving the wrong item, etc.), please EMAIL us. I wish I could answer your calls personally, but am a very small business without a staff to handle the telephone. I WILL answer your emails promptly (usually within 48 hours during the work week. Emails received late on Fridays may not receive a response until the following Monday). If you are not satisfied with any product you receive, wish to make an exchange or there is a shortage in your order, please contact us within 10 business days and we'll arrange a correction. Items must be returned in their original condition, unopened and unused. Defective merchandise will be replaced at no additional charge but must be returned within ten business days of receiving your order. We do not reimburse S/H costs unless the costs incurred are due to our error. If you ever have questions, or need more info, just drop us an E-MAIL for quickest resolution.
Ready to start shopping? Visit our HOME page for a directory of stamp and product pages. 16604 Music Grove Ct. Rockville, MD 20853 E-Mail Nona Designs Web Site: www.nonadesigns.com | |||
