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How Our Website is Organized:
Nona Designs specializes in Art Supplies and Jewelry items for the Crafter and Artist.
Here are some quick links:
Ordering from Nona Designs is easy!
We are Internet - Web Only
We do NOT have a Storefront.
The following are our Easy-Order options:
1. Shopping Cart - Check off or click BUY buttons to add your items to our shopping cart
2. SIMPLE Shopping Cart - List the items you want and they will be put into the shopping cart. We will reply with an invoice for your review.
3. SIMPLE ORDER FORM - Trouble with our Shopping Cart? USE OUR SIMPLE Order Form. Type a list of all the items you want and we will reply with an invoice for your review.
4. E-MAIL ORDERS - We will reply with an invoice for your review. May take longer!
5. Fax -
Specific info on faxing orders is at: http://www.nonadesigns.com/faxing.htm
ORDER PROBLEMS:
If the shopping cart doesn't work on your system, check your browser settings. Java script and cookies have to be enabled.
Regularly clear your browser of OLD or CORRUPT Cookies. Instructions below:
If you are experiencing problems that you have not encountered before with a certain website, you may have a corrupted cookie. The easiest way to clear your cookies is to remove them from your PC rather than your browser
Follow these simple steps to clear your cookies, in Windows:
1. Click the 'Start' button
2. Select 'Settings' and click 'Control Panel'
3. Double-click on the Internet (or Internet Options) and select the 'General' tab
4. Click the 'Settings' button in the Temporary Internet Files section and choose 'View Files'
5. Click 'Edit' and select 'Select All'
6. Press the 'Delete' key on the keyboard. If prompted to delete cookies, click 'Yes'
To clear cookies for Macintosh using Internet Explorer, follow the steps below:
1. Click 'Explorer' or 'Edit' at the top of the screen
2. Click 'Preferences'
3. Under Web Browser preferences click 'ADVANCED'
4. Click 'Empty Now' button on the right
5. Click 'OK'
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If you continue to have problems with our shopping cart, use our
SIMPLE ORDER FORM
E-MAIL Us HERE if you have problems
TELEPHONE ORDERING:
** We do not have a telephone ordering system **
We apologize for the inconvenience, but being small, we have put all our resources into answering your emails and shipping your orders quickly.
Please make sure your email address is correct and our domain name (nonadesigns.com) is NOT BLOCKED by your Spam Filters!
Payment Options
We accept payment by Mastercard, Visa, Discover & American Express
Credit cards are NOT billed until within 24 hours of order shipment unless otherwise noted on your return Invoice
We have a secured server for all credit card transactions. Our Secured Server provides the highest level of privacy and protection possible on the Internet. We can also keep your credit card information on file OFF LINE so you don't have to resubmit every time you order
We take privacy and protection VERY seriously here at Nona Designs . Please read our PRIVACY POLICYfor details
**International Orders** - We only ship to Canada at this time.
Ship Times
These are approximate - see your Invoice/Confirmation for details
Instock items: within 1-3 business days of receiving payment
Out of stock items: 5-15 business days depending on supplier availability
We ship most products via USPS Priority Mail with Tracking. You will receive an email from USPS with tracking information when we ship
Your final Invoice/Confirmation will list item availability and estimated ship dates for your products
If we are unable to ship within 2 business days of your estimated ship date, an email will be sent advising you
Please PRINT and KEEP a copy of your final invoice/confirmation for all order details. If you can't find information about your order, just E-MAIL us and we'll send you a copy
Shipping & Handling Charges
View our Shipping & Handling charges and policies HERE.
Sales & Specials
We run many sales and specials. Some are private (only advertised via our Email Update List). Some are listed on our sale, clearance or product pages
Your SALE price may not ALWAYS be reflected on your Shopping Cart total. We will compute the CORRECT price for you on your FINAL Invoice/Confirmation (within 48 hrs). If we miss a special price or sale, just make a note and we'll correct the pricing. (Gentle reminders at the time you place your order are ALWAYS welcome)
If something goes on sale within 2 weeks of your purchase, drop us an E-MAIL and we'll issue a credit for the price difference on your next order
OUR GUARANTEE
We want you to be happy with your products! If you are dissatisfied, just let us know the details and we'll make arrangements to replace defective products or correct any mistakes with your order. Here are our policies:
Customer Service & Return Policies
Order Cancellations
If you decide after placing an order that you want to cancel part or all of the order, please contact us asap. If we cannot cancel in time, you can return your items within 10 business days for merchandise credit
Order Problems
For quickest resolution of any order problem (receiving the wrong item, etc.), please
EMAIL us. I wish I could answer your calls personally, but am a very small business without a staff to handle the telephone. I WILL answer your emails promptly (usually within 48 hours during the work week. Emails received late on Fridays may not receive a response until the following Monday)
Returns, Exchanges & Shortages
If you are not satisfied with any product you receive, wish to make an exchange or there is a shortage in your order, please contact us within 10 business days and we'll arrange a correction. Items must be returned in their original condition, unopened and unused
Defective merchandise will be replaced at no additional charge but must be returned within ten business days of receiving your order
We do not reimburse S/H costs unless the costs incurred are due to our error
If you ever have questions, or need more info,
just drop us an
E-MAIL for quickest resolution.
Returning Customers: Please provide your FIRST and LAST name when you E-MAIL us so we can look up your order more quickly.
Ready to start shopping?
Visit our HOME page for a directory of
stamp and product pages.
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Nona Designs
16604 Music Grove Ct.
Rockville, MD 20853
E-Mail Nona Designs
Web Site: www.nonadesigns.com
Serving You Since 1997!
Web Site by Nona Designs
©Nona Designs 1997-2012
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